How do I return my order?Updated 9 hours ago
Please note: we offer a free global returns service.
Before returning your parcel, make sure to select the correct country from the list below — if you use the wrong return service, your return won’t be processed.
Please note:
- Returns must be initiated within 14 days of receiving your order.
- Items must be unused and in the original packaging.
- We will not accept any products that have been used or worn.
- If your order is over 14 days, please email [email protected], and we will be able to help you out.
UK customers
When submitting your return, please include a note in the ‘Reason comments’ box to let us know:
- Whether you’d like an exchange (and what size)
- Or if you’d prefer a refund
This helps our dispatch team process your return as quickly and accurately as possible. If we don't have this information, we will not know what to do with your return, and it could lead to lengthy delays.
EU/AUS/NZ customers (not including UK)
To make a return (for EU/AUS/NZ customers only), you will need to create a returns label. Please follow the instructions below:
Link to create a label:
1. Fill in all of the 'Ship from' criteria, this where your return will be collected from
2. Select 'Quantum View® Label Created Notification'
3. UPS Service = 'UPS Standard'
4. Label Delivery method = 'View and Print'
5. Description of Merchandise = 'Cycling Clothing'
6. Weight = '0.25'
7. Reference 1 = Your order number (beginning with an 'SP')
8. Number of packages = '1'
Completed example:
Once you have your label, please add a note inside the parcel stating whether you would like a return, or exchange for another size (if so, please specify which size you need).
USA/Canadian customers
Please email [email protected] and cc [email protected].
In the email, please state
- You are a USA or Canadian customer and need a return label
- Your order number, starting with an 'SP'
We will then be able to send you the relevant label/information.