How do I return my order?Updated 15 days ago
We offer a global returns service. Before returning your parcel, please read the information below.
Return eligibility
- Returns must be initiated within 60 days of placing your order
- Items must be unworn, unwashed, and in their original condition with tags attached
- We are unable to accept items that have been used or worn
- If your order is over 60 days old, please email us and we may still be able to help
How to start your return
All returns and exchanges are handled through our returns portal:
You'll need your order number (beginning with SP) and the email address used when placing your order. Follow the on-screen instructions to select your item, choose your reason, and select your preferred outcome — refund, exchange, or store credit.
How long does a refund take?
Once we receive your return:
- We'll process your refund within 1 to 3 working days of receipt
- You'll receive an email confirmation once issued
- Allow a further 3 to 5 working days for the refund to appear in your account depending on your bank or payment provider
My item arrived faulty or damaged
Please don't use the standard returns portal for faulty or defective items. Contact us directly with your order number and photos of the issue and we'll sort it out for you.